Communications Specialist

Experiential Marketing Company
Published
September 17, 2018
Location
Washington, D.C., United States
Category
Job Type

Description

DESCRIPTION

Chaloner has partnered with an experiential marketing company in the search for a Communications Specialist to support a Fortune 100 Multinational industrial technology company’s flagship Interactive Visitor Center in Washington, D.C. Used by global Government Relations and Sales teams and managed by Corporate Communications, the Visitor Center is an interactive technology experience designed to educate domestic and international policymakers, c-suite executives, and key decision makers on critical issues across a diverse software and technology portfolio. This position reports to the Director, Global Technology Experience Centers at the experiential marketing firm.

The Specialist, which will be embedded within the client's Washington office, is a highly visible position which facilitates and presents immersive tailored experiences for key client stakeholders. The Specialist also assists with updating content within the center, including videos, physical interactive displays and scripted digital stories. In order to support the content update process with the client's business unit leaders, the Specialist must maintain an exceptional working knowledge of the technologies both displayed in the center and throughout the enterprise. This includes maintaining a content archive and organizing multimedia content submissions from business leaders, and assisting in the writing and development of those content updates.

The Specialist is also responsible for overseeing daily center operations, including scheduling and visitor tracking, and is tasked with helping create reports that align visitor demographic and usage statistics with critical client pursuits and strategic business priorities.

We are looking for a candidate that has a proven track record of working in a major corporate environment, adapts quickly to changing circumstances, and possesses strong writing skills and business acumen. The candidate must be able to work autonomously, exhibit sound public/media relations tactics and think strategically.

Responsibilities Include:

  • Proactively maintain an exceptional working knowledge of the client’s technologies both displayed in the Technology Experience Center and throughout the enterprise; this knowledge is required for the Specialist to present informed tours of the Technology Experience Center and assist with content updates.
  • Soliciting, collecting, organizing, tracking, editing and recrafting content submissions from business unit communicators to best fit the style and tone of the Center's scripting.
  • Managing and updating an electronic archive of Technology Experience Center content, such as existing and previously used video, scripts, images, graphics, exhibit programming and exhibit planning documents.
  • Managing and updating any internal Sharepoint Intranet sites dedicated to the Technology Experience Center or its specific content if a content management system is provided.
  • Provide daily functional operations for Technology Experience Center:
    • Conduct well informed, engaging tours for visitors as necessary and/or requested.
    • Support any client personnel conducting their own tours of the Technology Experience Center.
    • Schedule tours with appropriate contacts using Microsoft Outlook or similar electronic system.
    • Coordinate maintenance with applicable vendors and Technology Experience Center Director.
    • Facilitate events logistics with support personnel such as event managers or delegation leaders to ensure a well-coordinated customer visit.
    • Evaluate and troubleshoot any malfunctions in the Technology Experience Center; interact with appropriate technical vendor resources for testing and/or repair.
  • Pursue strong working relationships with those vendors providing services and support to the Technology Experience Center.
  • Maintain visitor database in Salesforce with most current visitor information; compile and report significant metrics for the Technology Experience Center such as usage statistics and trends, evaluation scores, internal and external customer feedback, KPI benchmarks. Craft written metrics reports for client use at the highest levels within the company.
  • Serve as an on-site backup for Director when s/he is off site or otherwise unavailable.
  • Other duties as assigned.

Qualifications & Education:

This position requires excellent in-person public presentation skills and superior written communication abilities. The ability to effectively manage multiple work streams at once, some technical interest, background or acumen, an extreme commitment to client satisfaction, and attention to precise organization and detail are also critical.

Additional requirements:

  • 2-3 years in a communications, public relations/public affairs, government relations or marketing role in a corporation, agency or government environment.
  • Bachelor's Degree in related field.
  • Proficiency with consumer-level computer systems.
  • Ability to manage multiple priorities and deadlines at one time in a demanding corporate environment.
  • Working knowledge of the internet-based applications, including content management systems and database management tools.
  • Proficiency in a Microsoft Windows/Office 365 environment, particularly Microsoft Outlook.

Preference given to candidates with the following:

  • Experience in public relations and/or government relations, particularly in technology and manufacturing.
  • Demonstrable passion for technology.
  • Experience with executive briefing centers, visitor or demonstration centers.
  • Experience with commercial audio/video systems.
  • Proficiency in Salesforce.
  • Proficiency in database management and reporting.

Interested and qualified candidates should submit a resume and cover letter to Jenn Saldarelli (jenn@chaloner.com)

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