Director of Communications (Internal and Employee Engagement)

NYU Langone Health
March 13, 2018
New York, NY, United States
Job Type


NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.

Position Summary:

Chaloner has partnered with NYU Langone Health to find them their next Director, Internal Communications and Employee Engagement.

The Director of Internal Communications and Employee Engagement will be responsible for the development and implementation of a strategic, innovative internal communications plan and related programs in support of NYU Langone health systems vision and key strategic initiatives across a variety of internal communications vehicles, including intranet content, electronic newsletters, events, and leadership communications.

This position will actively drive employee engagement, culture and brand building, and change management efforts through institution-wide communications for more than 20,000 employees across existing and future communication channels. In close collaboration with colleagues across Human Resources (HR), Information Technology, Office of Development & Learning (ODL), external communications, and various administrative offices, this role will work to position NYU Langone as a top employer of choice. The position reports directly to the Senior Vice President of Communications and Marketing. Qualified candidates must be able to simultaneously conceive, manage, execute, and coordinate a number of complex internal communications projects within tight timelines and budget parameters. The top candidates for this role will have proven experience navigating complex environments with multiple stakeholders, and will build trust quickly with key partners within the organization.

Job Responsibilities:

  • Lead Internal Communications for the NYU Langone health system, managing and optimizing applicable communication channels, working closely with leaders within the Communications and Marketing function and other functions to drive message alignment, providing counsel, planning and support of key system-wide priorities to advance the goals of the organization. Develop brand-appropriate messaging and content for internal audiences that continuously emphasize and promote the vision, culture and values of NYU Langone. Develop and implement a strategic internal communications plan to enhance key communications vehicles, including intranet sites and internal communications channels.
  • Develop and execute a broad-based internal communications program to engage, align, and inspire employees within the NYU Langone Health System, including the hospitals, medical school, research centers and offsite locations. Efforts will drive consistency in internal messaging across the entire organization and connect offsite locations and employees to the broader corporate culture.
  • Plan and oversee execution of an editorial/content generation process and schedule for electronic communications vehicles to inform, engage and energize employees, regardless of location.
  • Partner with HR and ODL to provide strategic counsel and message development in support of key, organization-wide strategic initiatives.
  • Create messaging and tools to engage and empower managers and departmental/site communicators to engage in productive, proactive two-way communication with staff.
  • Work in partnership with the senior director of institutional communications to develop and implement a consistent voice and tone for leadership communications.
  • Lead efforts in conjunction with Information Technology and other designated collaborators within the organization to overhaul the intranet portal and adopt appropriate governance to drive adoption and utilization of the vehicle, along with means of measuring engagement.
  • Establish Internal Communications Scorecard to track metrics that measure the impact of internal communications activities.
  • Build relationships to enhance professional image of and support for Internal Communications, including participation in various committees, i.e. Employee Recognition, Emergency Management, Patient Satisfaction, etc.
  • Manage Internal Communication staff members, including: (1) Senior Associate who oversees newsletter production process and content and (2) Senior Writer/Editor, who runs point on content production and executive communications support for select members of leadership.
  • Maintain and update as necessary, the institutional style guide and related resources/tools for advancing consistent, brand-appropriate internal communications initiatives.

Minimum Qualifications:

  • To qualify you must have a Bachelor’s degree, preferably in Communications, Journalism or English.
  • Minimum of 10 years of experience working in a hospital, medical center or corporate communications department, including 3 to 5 years of experience in internal employee communications.
  • Experience developing and implementing strategic communications plans across a highly matrixed organization and in alignment with the goals of the organization.
  • Proven track record increasing staff engagement via implementation of a social intranet and related content/editorial calendar for the portal, development of institutional messaging and content, and connecting with diverse, disparate audiences, including staff who do not have regular access to computers.
  • Supervisory and management experience, including management of freelancers and departmental or project budgets.
  • Proven ability to understand and apply concepts and best practices used in issue identification, message formulation, communication delivery, and audience targeting, including the ability to use analytics to gauge and boost readership and engagement.
  • Demonstrated success in building internal business relationships at a senior level with a proven track record of success in internal communications.
  • Excellent writing and editing skills.
  • Familiarity with blog editing software and content management systems.
  • Executive presence and demeanor.
  • Creative self-starter with excellent judgment sills; proactive; able to manage multiple priorities, stakeholders, and projects and follow through to completion; a problem-solver and team player; and deadline oriented.

Preferred Qualifications:

  • Healthcare Expertise
  • Knowledge of medicine, science or health care field.
  • In-depth knowledge of local and national health care delivery system and current issues in health care / academic medical centers.
  • Ability to translate complex health care information for the lay audience.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, they are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military or veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

Interested and qualified candidates should apply below or send their resume and cover letter to Amy Segelin (

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