Managing Editor

Blue Cross Blue Shield of MA
September 21, 2017
Job Type


Chaloner is partnering with Blue Cross Blue Shield of Massachusetts (BCBSMA) on their search for a Managing Editor within the Corporate Communications group. BCBSMA is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. With nearly three million members, 3,600 employees and an 80+ year history of health care innovation, BCBSMA is nationally recognized as one of the top health plans in America.

BCBSMA has made a significant investment in Corporate Communications over the last several years, building a forward-thinking, “best-in-class” team that addresses external and internal audiences through a holistic, results oriented approach. As part of this effort, BCBSMA is launching a brand journalism platform to advance BCBSMA’s brand identity, protect and enhance their reputation and increase customer engagement.

The Managing Editor will report to the Vice President of Corporate Communications and will serve as the lead on the brand journalism platform, taking it from a well-defined concept through the launch of an active, content-rich site. The Managing Editor will ideate, write and assign multimedia content that lives on the BCBSMA website and inspires sharing across diverse distribution channels. This role will be based in the company’s Boston, MA corporate headquarters.

Additional responsibilities will include:

  • Partner with internal digital, design, and production resources to develop the site architecture, user experience and visual identity.
  • Create a style guide and ensure adherence, while also establishing standards and best practices for story ideation, assignment, editing and approval workflow.
  • Create and manage an editorial calendar.
  • Run daily and weekly News Desk meetings to discuss ideas and story topics, assign stories to content producers, identify stories to pitch to the media, troubleshoot, and make adjustment to editorial calendar as needed.
  • Edit and rewrite copy, including video scripts, to improve readability and correct errors. Work with writer and subject matter experts to verify facts, dates and statistics. Work with content producers to resolve issues and troubleshoot roadblocks.
  • Provide final review of content prior to publishing. This includes ensuring proper tags are in place, links and photos open in new windows, hyperlinks are added, layout is visually appealing, and captions are correct.
  • Plan bigger projects, series and other content with staff. Meet with internal stakeholders to discuss new ideas and initiatives; work with marketers to coordinate content with marketing campaigns.
  • Brainstorm and execute on external syndication partnerships that promote corporate reputation. Propose and execute strategy to increase BCBSMA presence and engagement on existing and emerging social channels.
  • Cultivate and manage a network of freelance contributors who can produce diverse multimedia stories.
  • Work closely with colleagues in Corporate Communications and Citizenship, Human Resources, Marketing, Government and Regulatory Affairs, Legal and other functional business areas across the organization to identify story leads and ensure content meets company standards, best practices and business goals.


  • A minimum of a Bachelor's Degree is required.
  • A minimum of 8 years of experience as an editor, journalist or in content marketing role in a related field is required.
  • Experience with digital content creation strongly desired; experience writing about healthcare topics or within another regulated environment preferred.
  • Experience working in a matrixed environment preferred. Excellent idea generator with outstanding writing and storytelling skills.
  • Excellent line editing skills and innate knowledge of how to concept and execute diverse story types.
  • Knowledge of primary social channels (i.e. Twitter, Facebook, YouTube) and emerging technologies required.
  • Experience using metrics and data to drive content strategy and decision-making.
  • Proven success meeting deadlines and managing multiple projects at once.
  • Strong leadership skills, excellent sense of judgment and interpersonal skills required.

About Blue Cross Blue Shield of Massachusetts

Founded in 1937, Blue Cross Blue Shield of Massachusetts (BCBSMA) has been a nationally recognized health care leader for more than 80 years. BCBSMA was the first organization of its kind to offer statewide insurance coverage for hospital stays and doctor visits, and over the years while much has changed, BCBSMA has remained firm on their single-minded commitment to do what is best for their members. BCBSMA’s customers include half of the Fortune 500 companies headquartered in Massachusetts and they are consistently rated among the nation’s best health plans for quality and member satisfaction.

Located in Boston, BCBSMA is a community-focused, tax-paying, not-for-profit health plan, serving 2 million Massachusetts members and 800,000 out-of-state members. With 3,600 employees, BCBSMA manages $13 billion in annual healthcare spend and maintains 41% market share in Massachusetts. BCBSMA offers HMO, PPO, Senior/Medicare Products, Dental, Long and Short-Term Disability, Term and Dependent Life, Accident, Critical Illness, and International Health Coverage.

BCBSMA is committed to paying doctors and hospitals for the value instead of volume of care, and in a study published by the New England Journal of Medicine, their Alternative Quality Contract (AQC) has led to a 10+% savings on medical spend while simultaneously improving the quality of patient care.

As the healthcare paradigm continues to shift, offering more transparency, connectivity, and inviting patients to become engaged consumers, health plans too are evolving. BCBSMA has always put member satisfaction first, but in this new era, BCBSMA is making the shift from member satisfaction to consumer engagement. With higher deductibles serving as a call to action for consumers, BCBSMA wants to be the differentiated brand of choice in the market across all product lines for employers and for consumers.

Interested and qualified candidates should contact Jenn Saldarelli, VP at Chaloner (

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